Claims Support and Guidance

Overview

At Brown & Brown, we understand that filing a claim can be a stressful experience. That’s why we are here to provide you with the specialized support and guidance you need during this process. Our team is dedicated to assisting you with every aspect of your claim, from understanding the necessary steps to help ensur that you have all the required information. We are committed to making the claims process as smooth and stress-free as possible for you so that you can focus on getting back on track after an unexpected event.

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How We Can Help

We understand that every flat and client is unique. Our role as insurance brokers is to connect you with the most suitable insurance providers and solutions. By working closely with you, we assess your requirements and arrange insurance policies that provide comprehensive protection. We simplify the process, offering expert advice and access to competitive rates from trusted insurers.

General Guidance Before Submitting a Claim

Before submitting a claim, ensure you have all the relevant information and documentation ready. This includes:

  • Policy Number: Have your policy number at hand to speed up the process.
  • Incident Details: Note the date, time, and location of the incident.
  • Description of the Incident: Provide a clear and concise description of what happened.
  • Supporting Documents: Gather any relevant documents such as police reports, medical reports, photographs of damaged or stolen items, and receipts.

Having this information ready will help streamline the claims process and ensure that your claim is processed as quickly as possible.

Report the Incident Promptly

Timely reporting is crucial. Notify us of the incident on the date it occurs, or as soon as possible to avoid any delays in processing your claim, ensuring you are complying with the conditions of your policy. Failure to do so could result in your claim being refused. For certain types of claims, such as theft or loss, it is important to report the incident to the police and obtain a crime reference number.

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In the event of an incident, do not admit liability or offer any settlements. This could affect the outcome of your claim. Simply provide the facts and let us handle the rest.

Take Preventive Measures

If possible, take steps to prevent further damage or loss. For example, if you need to make emergency repairs to secure your property/premises. Keep all receipts and invoices. Do not dispose of any damaged items until instructed by your insurer.

Steps to Take Before Making a Claim

Review Your Policy

Before making a claim, review your insurance policy to understand what is covered and any exclusions that may apply. This will help you determine if your claim is valid and what documentation you will need to provide.

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Thoroughly document the incident by:

Taking Photos and Videos: Capture clear images and videos of the damage from multiple angles.

Collecting Witness Statements: If there are any witnesses, obtain their contact information and statements.

Keeping Records: Maintain a record of all communications related to the incident, including emails and phone calls.

Contact Us

Reach out to our claims team as soon as possible. We are here to guide you through the process and provide support where needed.

Contact us by completing the following information